Terms of use
These General Terms and Conditions (Terms of Use) are intended to regulate the relationship between the Merchant and the Users of the e-commerce website https://supandtravel.com/en/ , regulating the order in which the Merchant provides goods and services to the Users. The obligations of the Merchant described in these General Terms and Conditions follow the best moral and commercial practices and constitute an ethical code of conduct to which the Merchant adheres.
By accepting these General Terms and Conditions, the User agrees that communication with him will be carried out through electronic means of communication such as telephone, e-mail, etc.
In the interpretation and application of these General Terms and Conditions, the terms and expressions used shall have the following meaning:
A) https://supandtravel.com/en/ is an e-commerce website in the virtual Internet space, which is owned by the Merchant.
B) ” Website ” (“website”) is a set of interconnected pages that are accessible through their unique address (URL) and contain electronic documents, text, visual images and other elements formatted using HTML or another protocol and accessed via HTTP or other protocol.
C) “Targovets” is a trading company SUP & Travel EOOD , URN BG206104082, with registered office and management address: Matei Preobrazhenski Street #10, Asenovgrad, Bulgaria, correspondence address: Matei Preobrazhenski Street #10, Asenovgrad , Bulgaria, phone: 0893 613 925 , email: [email protected] ;
Registration under the Value Added Tax Act No. BG: BG206104082
D) “Goods and Services ” means products and/or services offered by the Merchant through the e-commerce website https://supandtravel.com/en .
E) “Sales price” is the final price of the quantity of goods and/or services offered, indicated on the relevant page of the website https://supandtravel.com/en/ .
F) ” User ” means any person subject to the law who uses the e-commerce website https://supandtravel.com/en/ .
G) ” User ” is a User – a natural person who has reached the age of 18, who, concluding a contract with the Merchant, acquires goods or uses services that are not intended for commercial or professional activity. If the natural person has not reached the age of 14 (minor), statements in the sense of these general conditions are made only through his legal representatives – parents or guardians. A natural person aged 14 to 18 (minor) performs legal acts with the consent of his parents or guardians.
H) “Accidental event” is an unforeseen circumstance of an extraordinary nature at the time of the conclusion of the contract, which makes its implementation objectively impossible.
I) “Malicious actions” are actions or inactions violating Internet ethics or causing harm to persons connected to the Internet or associated networks, sending spam, clogging channels, gaining access to resources with other people’s rights and passwords, using flaws in systems for personal gain or obtaining information, performing actions that can be qualified as industrial espionage or sabotage, damaging or destroying systems or information arrays, sending “Trojan horses” or causing the installation of viruses or remote control systems, disturbing the normal operation of the other users of the Internet and the associated networks, performing any actions that can be qualified as a crime or an administrative violation under Bulgarian legislation or under other applicable law.
J) “Force majeure circumstances” means any act, event, failure, omission or incident beyond Merchant’s reasonable control, including but not limited to: (a) strikes, plant closings and mass layoffs; or (b) civil commotion, riot, invasion, terrorist attack or threat thereof, war (declared or undeclared), threat or preparation for war; or (c) fire, explosion, storm, flood, earthquake, collapse, epidemic or other natural disaster; or (d) compliance with any law or governmental order, rule, regulation or regulation, or any action taken by governmental or public authorities, including without limitation the imposition of embargoes, import or export restrictions, quotas or other restrictions or prohibitions ; (e) interruption or damage to utility services, including, but not limited to interruption of electricity, gas or water supply; or (f) inability to use rail, sea, air, road or other public or private transport; or (g) inability to use public or private telecommunications networks;
K) Supervisory bodies:
Commission for the Protection of Personal Data Address: Sofia, str. “Ivan Evstatiev Geshov” No. 15, phone: (02) 940 20 46 fax: (02) 940 36 40 Email: [email protected] , [email protected] Website: www.cpdp.bg
Commission for the Protection of the users Address: 1000 Sofia, Slaveykov square №4A, floors 3, 4 and 6, phone: 02 / 980 25 24 fax: 02 / 988 42 18 hotline: 0700 111 22 Web site: www . kzp.bg. _
I. PRODUCTS, PRICES, METHOD OF PAYMENT
The main characteristics of the goods and services offered by the Merchant through the e-commerce website https://supandtravel.com/en/ are described on the page of the respective goods and services.
The prices indicated on https://supandtravel.com/en are in Bulgarian leva, with VAT included, and refer to the corresponding quantity of goods and services indicated.
The cost of delivery is not included in the price of the goods and services offered. Information on the amount of transport costs is available on the page https://supandtravel.com/en/delivery-and-payment/ .
The price of the goods and services ordered and the delivery costs due are paid in the ways listed on the page https://supandtravel.com/en/delivery-and-payment/ .
The merchant has the right to request advance payment of the requested amount of goods and services up to the full amount of the sales price.
The merchant reserves the right at any time to change the information published on the website, including information relating to goods and services, their prices and characteristics. Changes take effect from the moment they are published. Contracts concluded are performed in accordance with the conditions in force at the time of their conclusion.
The trader is not responsible for false information provided by the manufacturer about the characteristics of the goods and services offered or for manufacturing defects.
II. CONCLUSION OF A PURCHASE-SALE AGREEMENT
The publication of this website has the meaning of a public invitation to enter into a commercial transaction regarding the goods and services offered through https://supandtravel.com/en .
A. ORDER
In order to use the goods and services provided by the Merchant, the User is obliged to fill out the relevant electronic form, available in real time on the Internet on the pages of https://supandtravel.com/ and to express agreement with these General Terms and Conditions.
To conclude a contract under these general conditions, the User is obliged to provide correct and complete data required and necessary for its proper execution.
By ticking the box “I have read and agree to the terms of use” and pressing the virtual button “Order”, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he is familiar with these General Terms and Conditions, accepts them and undertakes to comply with them. By recording it on a suitable medium, the electronic statement acquires the quality of an electronic document within the meaning of the cited law. The user who uses Goods and Services from https://supandtravel.com / , expresses his agreement with these General Terms and Conditions from the moment of starting to use the Goods and Services. The text of these General Terms and Conditions is available on the Internet at https://supandtravel.com/en/privacy-policy . Before making the statement under the previous paragraph, the User can freely correct the information entered by him on the page where the “Order” button is located.
B. CONTRACT CONCLUSION
The contract between the parties takes effect from the moment when the agreement, objectified in the manner specified in art. 11, was received by the Merchant.
After concluding the contract with the User, the Merchant immediately confirms receipt of the statement under Art. 11 by presenting the User with text on the screen, information by e-mail or in another way, presenting the confirmation of the User’s consent to use the selected goods and services.
The contract is concluded in Bulgarian.
The merchant does not guarantee the availability of the ordered quantity of products. In the event that any of the ordered products is not available at the time of the order, the Merchant contacts the User at the e-mail and/or phone number specified by him within 7 days from the order being placed, in order to inform him of the expected delivery date or to offer an alternative product.
The User can agree or refuse the delivery period proposed by the Merchant, respectively the proposed alternative product, in which case the contract between the parties is automatically terminated, and the Merchant does not owe any compensation or other sanction.
C. DELIVERY
Delivery is carried out by the Merchant to the delivery address specified by the User through courier companies, within the terms and conditions specified on the website https://supandtravel.com/en/delivery-and-payment/ .
The user, or the third party indicated by him, must inspect the goods at the time of delivery. In the event of deficiencies and/or obvious deficiencies (external visible defects – damages, impacts and other damages), the User should immediately notify the representative of the courier company that delivers the goods and service and the Merchant.
III. RIGHT OF REFUSAL
The Merchant respects the right of the User to withdraw from the contract and return the product in the event that it is NOT CONSUMED or NOT USED, without giving a reason, without owing compensation or penalty. The trader has no obligation to reimburse the additional costs of delivery of the goods when the consumer has explicitly chosen a method of delivery of the goods other than the cheapest type of standard delivery offered by the trader.
The cancellation period is 14 (fourteen) days, counted from the date of:
Acceptance of the goods by the consumer or by a third party other than the carrier and indicated by the consumer.
When the consumer has ordered many goods with one order, which are delivered separately, starting from the date on which the consumer or a third party, other than the carrier and indicated by the consumer, took possession of the last goods.
Conclusion of the contract, in the case of a contract for services;
In order to exercise his right of withdrawal, the User may fill out and submit electronically a standard withdrawal form or otherwise unequivocally state his decision to withdraw from the contract by sending a statement in this regard to an electronic address: [email protected] .
Consumer statements to withdraw from the contract are considered and resolved within the terms and conditions of the Consumer Protection Act (CPLA).
In all cases, the direct costs of returning the purchased products are borne by the User.
All goods may be returned, except for those goods from the Merchant’s product catalog which, due to their nature, may deteriorate in quality or have a short shelf life; goods which, after being delivered and due to their nature, have been mixed with other goods from which they cannot be separated; goods made to the order of the user or according to his individual requirements;
IV. COMPLAINTS
In the event of non-compliance of the delivered goods and services with the contract, a User who has the status of a consumer within the meaning of the Law on Consumer Protection may file a complaint within the terms specified in the Law on Consumer Protection. For a User who does not have the status of a user, the terms specified in the Law on Obligations and Contracts are applicable.
In order to exercise his right to a complaint, the User can fill in and submit electronically a standard complaint form or make a complaint in another unambiguous way regarding the delivered goods and/or service by sending a statement in this regard to the Merchant.
Complaints under this section are considered and resolved within the terms and conditions of the Consumer Protection Act, respectively the Obligations and Contracts Act, but do not apply to types of products with a limited shelf life.
V. WARRANTY PERIOD
In the case of the purchase of goods/services for which the merchant or manufacturer has provided a commercial guarantee, the User has the right to file a claim for discrepancies in the terms and under the conditions specified in the warranty card accompanying the goods and service.
VI. PERSONAL DATA AND RULES FOR COOKIES (COOKIES)
By accepting these general conditions, the user gives his express consent, until his eventual express written cancellation, for the personal data provided by him to be collected, stored, processed and used by the Merchant and/or authorized by him third parties, including, but not limited to: companies providing courier services, for the purposes of fulfilling the obligations under this contract, as well as for marketing or advertising purposes and analyzes carried out by the Merchant; participation in games, promotions and raffles organized by the Merchant, as well as for other purposes not prohibited by law.
The collection, use, storage and processing of the data will be in accordance with the Bulgarian legislation, the applicable international acts, the rules of morality and good manners.
Pursuant to the Personal Data Protection Act, the User has the right to access his/her own personal data, which he/she entered and/or became known to the Merchant when using the Website, as well as for the purpose of correcting the Personal Data provided.
By accepting these General Terms and Conditions, the User declares that he is aware that the Merchant may install cookies on the Users’ computers. User cookies are used, including but not limited to tracking the actions of the website https://supandtravel.com by means of Google Analytics, in order to improve the Services provided and the content and navigation of the website https://supandtravel.com ; for one of the following Google AdWords features – remarketing, interest categories, similar audiences, other types of interest-based advertising or demographic and location targeting; linking user data from one or more sessions, purchases and website behavior; and to track mouse movements and user behavior on the website with different platforms enabling it.
VII. TERMINATION AND CANCELLATION OF THE CONTRACT
The User’s contract with the Merchant is terminated in the following cases:
upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;
by mutual agreement of the parties, expressed in writing;
in the event of the Trader’s objective inability to fulfill his obligations;
when the equipment is seized or sealed by state authorities;
in case of exercise by the User of his right of refusal.
in the hypothesis of item 44 and item 17 of the present general conditions;
unilaterally from each side, in the cases provided for by law;
with the fulfillment of the obligations of the parties;
This contract can be canceled by the party in good standing with unilateral notice, in case of non-fulfilment of the obligations of the other party;
In the event of cancellation of the contract in accordance with the previous article, the party that has not fulfilled its obligations owes the party in good standing the return of everything it received in connection with the contract and as described in these general terms and conditions.
VIII. FORCE MAJEURE Circumstances
The Merchant shall not be in breach of its contract with the User, nor shall it be liable for any non-performance or delay in performance arising out of and due to any force majeure.
The Merchant’s obligations under the contract with the User will be terminated for the period during which the force majeure continues, and the Merchant will extend the time for the realization of these obligations by the same period. The Merchant will take reasonable steps to bring the Force Majeure Event to an end or to find a solution whereby the obligations under the Contract can be performed despite the Force Majeure Event.
IX. INTELLECTUAL PROPERTY RIGHTS
All elements of the content of the website https://supandtravel.com/en , including design, software programs, texts, databases, graphics, drawings, sketches, etc., are the property of either the Merchant or their legal owners and may not be used without the express written permission of their owner.
X. AMENDMENT AND ACCESS TO THE TERMS AND CONDITIONS
These Terms and Conditions shall enter into force on December 8, 2015.
To the extent that the goods and services offered by the Merchant are diverse and constantly supplemented and modified with a view to their improvement and expansion of the product catalog, as well as in connection with legislative changes that reflect on the conditions for their offer, these General Terms and Conditions can be changed unilaterally by the Merchant.
When making changes to these General Terms and Conditions, the Merchant notifies the users in a legal and applicable manner and provides them with sufficient time to familiarize themselves with them.
If the User does not explicitly state that he rejects the changes within the given period, he is considered to be bound by them.
If the User states that he rejects the changes, the contract is considered to be terminated automatically upon receipt of the express statement of rejection. The rejection statement should be sent to the Merchant electronically.
XI. OTHER CONDITIONS
The merchant keeps the information on the website up-to-date, which does not exclude the possibility that objective gaps may sometimes occur.
The merchant does not guarantee that access to the e-commerce website https://supandtravel.com/en will be uninterrupted, timely, secure and error-free to the extent that this is beyond the merchant’s ability and control. The merchant is not responsible for failure to provide access to the e-commerce website https://supandtravel.com/en, as well as for the non-processing or untimely processing of purchase requests, in the event of circumstances beyond its control – cases of force majeure / force majeure, random events, problems in the global Internet network and in the provision of services beyond the control of the merchant.
By accepting these General Terms and Conditions, the User gives his express written consent to receive commercial messages from the Merchant, which he can withdraw by contacting the Merchant in the ways indicated on the “Contacts” page. In the event of a previous violation of these General Terms and Conditions by the User
, The trader has the right to refuse the execution of a subsequent order to the same.
The possible invalidity of any of the provisions of these general conditions and the contract concluded based on them will not lead to the invalidity of the entire contract.
The laws of the Republic of Bulgaria shall apply to matters not settled in this contract, related to the implementation and interpretation of this contract.
Each contract concluded between the Merchant and the User contains individual characteristics of the specific good and service, the specific terms and conditions for its use and delivery. In this case, the terms of the individual contract take precedence over the provisions of these General Terms and Conditions, which contradict them. All other provisions of these General Terms and Conditions apply to the relationship between the parties.
All disputes arising out of or relating to this contract, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, and disputes to fill gaps in the contract or adapt it to new circumstances, shall be referred, depending on the case, before the Consumer Protection Commission, the Personal Data Protection Commission or for resolution by the Arbitration Court at the Bulgarian Chamber of Commerce and Industry, in accordance with its Rules for cases based on arbitration agreements.
Last updated: April 11, 2022